Sub: Grievances Redressal Mechanism Set Up

As per the All India Council for Technical Education (Redressal of Grievance of Students) regulations, 2019 vide F.NO. 1-101/PGRC/AICTE/Regulation/2019 dated 07.11.2019, university Grants Commission (Redressal of Grievances of Students) Regulations, 2023. institute of Management Bhubaneswar has set up a Grievances Redressal Mechanism to address the complaints/Grievances of students in a speedy and judicious manner.

Generally, it envisages the complaints regarding admissions unfairness, irregularities in established processes, Victimization and /or harassment, denial of promised facilities to students. Complaints of other nature which may affect the performance and general development of a student are also admitted for redressal.

Institute of Management Bhubaneswar will have Grievances Redressal Mechanism set up at three levels:

1. Students Grievances Redressal Committee set up by Institution

2. Online Grievance Redressal Mechanism

3. Ombudsman Appointment

The setup sports, departmental complaints and general complaints pertaining to transport, security, administration issues on the campus.

* The term of the members and the special invitee shall be of two years University Grants Commission (Redressal of Grievances of Students) Regulations, 2023

* The quorum for the meeting including the chairperson, but excluding the special invitee, shall be three as per University Grants Commission (Redressal of Grievances of Students) Regulations, 2023.

The Chairperson of the committee will be Dr. Trilochan Nayak (Director) and the details of Other members of the SGRC are as listed below:

Squad Team Members:

Dr. Trilochan Nayak	Director	Chairperson
Dr. Amita Panda	Asst. Prof	Member
Ms. Pritilagna Boity	Asst. Prof	Member
Ms. Dipali Jena	Asst. Prof	Member
Mr. Ashish Behera	Student Representative	Member

Procedure for submission of complaints:

1. ‘Grievance’ means, and includes, complaint(s) made by an aggrieved student defined Gender the UGC regulations, (Redress of Grievances of Students) Regulations, 2019/2023.

2. The students may make an online complaint as per the attached Form-1 on the following mail id: info@imbsom.in or Contact/WhatsApp on the following no: 0674-258019.

3. On receipt of an online complaint, the Chairperson refer the complaint to the appropriate Students’ Grievance Redressal Committee (SGRC), along with its comments within 15 days ‘receipt of the complaint on the online portal.

4. The Students’ Grievance Redressal Committee, as the case may be, shall fix a date for hearing the complaint which shall be communicated to the institution and the aggrieved student.

5. An aggrieved student may appear either in person or authorize a representative to the case

6. Grievances not resolved by the Students’ Grievance Redressal Committee with in the time period provided in these regulations or any student aggrieved by the decision of the Students’ Grievance Redressal Committee may prefer an appeal to the Ombudsperson, within a period of fifteen (15) days from the date of receipt of such decision

7. The Ombudsperson shall, after giving reasonable opportunities of being heard to the parties concerned, on the conclusion of proceedings, Pass such order, with reasons thereof, as may be deemed fit to redress the grievance and Provide such relief as may be appropriate to the aggrieved student.

8. The institution, as well as the aggrieved student, shall be provided with copies of the order under the signature of the Ombudsperson.

9. The institution shall comply with the recommendations of the Ombudsperson.

10. The Ombudsperson may recommend appropriate action against the complainant, where a complaint is found to be false or frivolous.

11. The meetings of SGRC may be conducted as and when required.

 

Details of Ombudsperson under University Grants Commission (Redressal of Grievances of Students) Regulations, 2023

• Name: Prof.(Dr). Trilochan Nayak
• Tenure: 3 years
• Contact No: 9338574343
• Email-ID: drtrilochan103@gmail.com

Functions of Ombudsperson:

• The Ombudsperson shall hear appeals from an aggrieved student, only after the student has availed all other remedies provided under University Grants Commission (Redressal of Grievances of Students) Regulations, 2019/2023.

• While issues of malpractices in the conduct of examination or in the process of evaluation may be referred to the Ombudsperson, no appeal or application for revaluation or re-totalling of answer sheets from an examination, shall be outcome or specific instance of discrimination is indicated

• The Ombudsperson person may avail assistance of any person, as amicus curiae, for hearing complaints of alleged discrimination

• The Ombudsperson shall make all efforts to resolve the grievances within a period of 30 days of receiving the appeal from the aggrieved student(s).

 

SI No.	Name	Designation	Adress	E-mail id	Contact No.
1	Prof. (Dr.) Trilochan Nayak	Director	Gyana Vihar Rasulgarh 751010	drtrilochan103@gmail.com	9338574343
2	Ms. Amita Panda	Asst. Professor	Gyana Vihar Rasulgarh 751010	amita.5stars@gmall.com	9040107400
3	Ms. Pritilagna Boity	Asst. Professor	Gyana Vihar Rasulgarh 751010	pritilagnaboityofficial@gmall.com	7847068355
4	Ms. Dipali Jena	Asst. Professor	Gyana Vihar Rasulgarh 751010	dipalijena5stars@gmall.com	9040107400
5	Mr. Ashish Behera	Student Representative	Gyana Vihar Rasulgarh 751010	rakeshbehera5616@gmail.com	9438089224

 

For any other queries in this regard, the concerned person may contact the office of the Director.